Submitting a car or recreational vehicle claim

Choose your type of claim

Been in a collision? We're here to help.

Start by checking that everyone involved is okay. That’s the most important thing. We’ve got simple instructions you can follow to make a claim.

Making an online claim step by step

Log in to your Client Centre account, or use our app, to make your claim. It’s simple and only takes a few minutes.

Log in

You’d rather speak to someone?

Call us at 1 855 747-7711, 24 hours a day, 7 days a week. You’ll need your insurance policy number. We’ll open a file and walk you through the next steps.

  • Report

    Provide the following information:
    - Time and location of accident
    - Vehicle involved
    - What happened
    - Person to contact to track the claim

    Depending on the type of collision, we’ll let you know your coverage, your deductible and your liability in the accident.

  • Select body shop (applies only for certain types of collision)

    A team member at the repair shop selected will be in touch with you within 24-48 business hours to set up an appointment. You can also call them at the number included in the confirmation email you’ll receive.

  • Repairs and payment

    If emergency repairs need to be done for safety reasons, go right ahead! Your safety is most important, even if you haven’t received all the information about your claim yet. Just hold on to your receipts.

    Once repairs are made, depending on the coverage specified in your contract and choice of repair shop, we’ll either pay the shop directly or send you a payment by direct deposit or by mail.

  • Track your claim in the Client Centre

    Log in to your Client Centre account or head over to the app. All important decisions and information can be found there.

Fire, theft or vandalism? We’re here to guide you.

Take a deep breath. If you’re reading this, you’re probably not in a good place right now. We hope no one is injured. That’s the most important thing.

Making an online claim step by step

Log in to your Client Centre account, or use our app, to make your claim. It’s simple and only takes a few minutes.

Log in

You’d rather speak to someone?

Call us at 1 855 747-7711, 24 hours a day, 7 days a week. You’ll need your insurance policy number. We’ll open a file and walk you through the next steps.

  • Contact emergency services

    Depending on your situation, your first step is to call the local fire or police service. Keep the police report number, you’ll need it when you make your claim.

  • Report

    Provide the following information:
    - Time and location of accident
    - Vehicle involved
    - What happened
    - Person to contact to track the claim

    We’ll let you know your coverage and your deductible, except in the event of fire or complete theft – in those situations we have to contact you.

  • Select body shop (applies only for certain types of collision)

    A team member at the repair shop selected will be in touch with you within 24-48 business hours to set up an appointment. You can also call them at the number included in the confirmation email you’ll receive.

  • Repairs and payment

    If emergency repairs need to be done for safety reasons, go right ahead! Your safety is most important, even if you haven’t received all the information about your claim yet. Just hold on to your receipts.

    Once repairs are made, depending on the coverage specified in your contract and choice of repair shop, we’ll either pay the shop directly or send you a payment by direct deposit or by mail.

  • Track your claim in the Client Centre

    Log in to your Client Centre account or head over to the app. All important decisions and information can be found there.

Broken car window? Let’s get that taken care of quickly.

Go straight to the glass repair shop. No need to call us; the shop will send us the information we need.

Find an approved glass repair shop

Contact one of our approved glass repair shops directly. Don't put off repairs or replacement, a damage-free windshield could save your life in an accident. Furthermore, if the glass can be repaired, you won’t have to pay a deductible.

Find a glass repair shop

Trouble with your recreational vehicle? We're here for you.

If you’ve had an incident with your motorcycle, ATV, snowmobile, trailer or boat, call us at 1 855 747-7711 to make your claim. We’ll answer 24 hours a day, 7 days a week.

Log in to your Client Centre account to track your claim, access your insurance file and view your settlement.

Log in

Filing a claim step by step

Whether you’ve had an accident or suffered a loss, we’re sorry this had to happen to you. The first thing to do is make sure everyone is ok, you included. That’s the most important thing. When you’re ready to start a claim, here are the steps to follow:

  • Report

    You’ll need your insurance policy number. We’ll start a file and walk you through the next steps.

  • Damage appraisal and claim assessment

    We’ll ask you some questions to determine your liability and the nature of the damage to your recreational vehicle. We can then assess whether it can be repaired and, if so, the cost of repairs.

    Depending on your coverage, we’ll determine the exact amount of your reimbursement.

  • Repairs and payment

    If emergency repairs need to be done for safety reasons, go right ahead! Your safety is most important, even if you haven’t received all the information about your claim yet. Just hold on to your receipts.

    Once repairs are made, depending on the coverage specified in your contract and choice of repair shop, we’ll either pay the shop directly or send you a payment by direct deposit or by mail.

  • Track your claim in the Client Centre

    Log in to your Client Centre account or head over to the app. All important decisions and information can be found there.

Psychological support after an accident or loss
After an accident, it’s normal to want to talk about it.

We offer free psychological support to all our insureds after an accident or loss. These overwhelming experiences can be profoundly traumatic and affect our mental health. Don't hesitate to ask for help if you need it.

Learn more about this service

More questions about claims? We’ve got more answers.

When a deductible applies, is it deducted from the amount. If your vehicle can be repaired, you pay the deductible to the repair shop you’ve chosen for your vehicle.

Changes in the cost of insurance at renewal are affected by several factors, such as where you live, vehicle usage, vehicle type and your driving record. Your record shows your accident history, which includes losses other than collisions.

If your claim is for a windshield repair, in most cases it won't affect your cost.

Yes, you can choose which shop repairs your vehicle. The damage to your car will be appraised by an accredited expert. We will assist you in this step. If you need help finding or choosing a garage, we work with a network of approved auto repair and body shops that can assess the damage and carry out the needed repairs.

Roadside Assistance

Catégorie : Assistance service

We're just around the corner, 24/7, anywhere in Canada and the United States.

Learn more

Joint report

Catégorie : Tools

We don't always have a joint report form handy when we need it. That's why the Groupement des assureurs created an app that allows you to fill it out online.

Download PDF

Sending personal information by email carries risks, making it unsafe to exchange private or confidential information.