Help Hub

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Online services

The Client Centre and mobile app give you access to your insurance and investments online, when you want, where you want.

Discover our online service

Insurance policy and invoice

Need help with your home and car insurance coverage and invoice. We’ve got a page for that!

Understanding my documents

Water damage coverage

Is your home fully covered against water damage? We can help you find out.

Check my coverage

We can help you with that too

    Car insurance premium increase

    Your rate went up and you’re not sure why? Maybe we can explain.

    Understanding my increase

    Prior authorization drugs

    What is a prior authorization drug? What prescription drugs fall in this category? How does it work? We answer all your questions.

    See our help page

    Client Centre - First time logging in

    We can help you get started on the Beneva Client Centre.

    Help logging in

    Group insurance claim statement

    Want to make better sense of your statement? We’ll spell it all out for you.

    Understanding my statement

    How to submit a claim

    Whatever the type of claim you need to submit—group, home or car insurance—we'll walk you through it, step by step.

    Keep going

    Travel insurance

    Easy as 1-2-3 to check if your insurance coverage applies based on your travel plans.

    Try our interactive tool

Got questions? We’ve got answers!

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Financial security webinars

Whether you’re new to the job market, enjoying your retirement, or somewhere in between, financial planning is always a good move. Join our webinars for clear, useful and hands-on information to stay on top of your finances.

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