How to submit a business or commercial vehicle insurance claim

Claim quickly to get back to work

Whether your problem involves a commercial vehicle or a situation specific to your business, it all starts with a call.

Access your Client Centre account to track a claim and view your claim history.

Log in

General claims

Theft, fire, water damage, collisions...  this list of unpleasant situations is unfortunately long. But the solution is simple with one number where you can always reach us.
 
1 855 747-7711
24 hours a day, 7 days a week

Professional associations

Member of a professional association or order? Our expert advisors are ready to assist you, and fully understand field-specific needs, from physical therapy to audiology.      

1 866 906-2120
8:00 a.m. to 4:00 p.m.
Monday to Friday (Eastern Time)

Cracked or chipped windshield? We'll help you with that.

Feel free to book an appointment with the auto glass specialist of your choice or our preferred partner, Lebeau Vitres d’autos.

Book an appointment

By choosing this option, you will be redirected to the official Lebeau website.

Important information

  • No need to call us: the auto glass specialist will contact us directly to file your claim.
  • Schedule an appointment immediately: an intact windshield can make all the difference in an accident.
  • No deductible to pay: when your windshield can be repaired instead of replaced.

How does a business insurance claim work?

Not sure what to expect? Don't worry, it's not complicated. If you want to submit a claim, here's how it works step by step.

  • Step one: reach for your phone.

    Our general line is always open. Just give us a call to get started.

  • We open your file with you.

    If your situation involves the police, remember to keep the police report number, you'll need it to file your claim.

  • Damage appraisal and claim assessment.

    We need to determine your liability and the extent of the damage to your vehicle.

  • Your settlement.

    If the loss is covered, the reimbursement can be paid either to you or directly to the repair shop.

  • We keep you posted so you know what’s going on every step of the way.

    You don’t have to check your claim’s status every day. Rest assured that you’ll be notified about important decisions and information.

Got questions? We’ve got answers.

If the reimbursement is paid to you, the deductible will first be taken from this payment.

If not, you have to pay the deductible to the repair shop you choose.

Yes, you can choose which shop repairs your vehicle. You can even make an appointment using the online claim form.

The damage to your car will be appraised by an accredited expert. We will assist you in this step. If you need help finding or choosing a garage, we work with a network of approved auto repair and body shops that can assess the damage and carry out the needed repairs.

Roadside assistance

Catégorie : Assistance service

We're just around the corner, 24/7, anywhere in Canada and the United States. 

Learn more

Joint report

Catégorie : Tools

We don’t always carry a joint report around. This is why the GAA (Groupement des assureurs) makes one available online. Fill it out using a smart device and email it to the parties involved.

For a paper version, simply download the PDF, print it out and keep it in your glovebox–along with a pen or pencil!

Sending personal information by email carries risks, making it unsafe to exchange private or confidential information.