Application for disability benefits

What is disability insurance?

Disability insurance offers income protection when you are unable to work to help you meet your financial obligations.

A disability that prevents you from working can trigger a lot of stress. So we’ll walk through each step of your application process to make this as quick and easy as we can for you.

Your application for benefits: step by step

Enter the policy or group number of your group insurance plan to find out how to make a claim.

This number must have between 5 and 10 characters.

Look on your group insurance card. You’ll see your group numbers or group plan policy. 


If you have any questions, give us a call at 1 888 235-0606.

Frequently asked questions Got more questions about disability insurance? We’ve got answers.

We know a disability is never easy. We’ll do everything we can to make your application process easier.

See the FAQ

The simplest way is to consult your insurance booklet in the Client Centre.

Short term disability insurance: 

As soon as possible once your leave of absence begins 

Long term disability insurance: 

  • Benefits starting within the first six months of your leave of absence: 30 days prior to the end of the waiting period indicated in your contract. 
  • Benefits starting more than 6 months after your leave of absence: 90 days prior to the end of the waiting period indicated in your contract.

To ensure your application is processed as quickly as possible, all the documents required must be completed and sent in together.