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If you have an accident or experience a loss, your new vehicle will be fully covered, even if you haven’t received written confirmation from us.

Simply fill out our Adding or replacing a commercial vehicle form to notify us of the change. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

If you have an accident or experience a loss, your new vehicle will be fully covered, even if you haven’t received written confirmation from us.

Simply fill out our Requesting proof of insurance form to notify us of the change. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

Fill out our Cancelling commercial vehicle insurance form and we’ll work as quickly as possible to cancel your policy, effective on your renewal date.

If you pay your insurance by pre-authorized debit, make sure to have the required amount in your bank account. After we cancel your policy, you’ll receive a new invoice indicating your balance.

Fill out our Cancelling commercial vehicle insurance form and we’ll work as quickly as possible to remove your vehicle from your policy. It will be removed on the date you want, retroactively if needed.

If you pay your insurance by pre-authorized debit, make sure to have the required amount in your bank account. As soon as we’ve removed your vehicle, you’ll receive a new invoice indicating your balance.

Fill out our Write to us form. Keep in mind we won’t send you email confirmation that we received your form but will contact you as soon as possible.

If you want to take your vehicle out of storage, you can drive it immediately. Your coverage remains in effect, even if you haven't received written confirmation from us.

Your new driver will be insured until we contact you, even if you haven't received written confirmation from us.

Simply fill out our Write to us form to notify us of the situation. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

Head over to the Beneva mobile app (if you already use it) and tap to find your card under the Insurance cards tab.

Not on our app yet? Download it in the App Store or on Google Play.

Or fill out our Requesting proof of insurance form and we’ll send it to you as soon as possible.

Your current coverage remains valid, even if you haven’t received written confirmation from us.

Simply fill out our Write to us form to let us know you moved. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

Since you’re still a tenant, your current coverage remains valid, even if you haven’t received written confirmation from us.

Simply fill out our Write to us form to let us know you moved. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

Simply fill out our Write to us form and we’ll contact you as soon as possible. We can assess your needs, offer you the right coverage and give you a quote.

Your new property will be immediately insured, even if you haven’t received written confirmation from us.

Simply fill out our Write to us form to notify us of the situation. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

Your new equipment will be immediately insured, even if you haven’t received written confirmation from us.

Simply fill out our Adding property to a contract form to notify us of the situation. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

Simply fill out our Write to us form and we’ll contact you as soon as possible. We can assess your needs, offer you the right coverage and give you a quote.

If you have an accident or experience a loss, your new equipment will be fully covered, even if you haven’t received written confirmation from us.

Simply fill out our Requesting proof of insurance form to notify us of the change. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

Protect your vehicle as best you can to limit financial impacts of the damage.

Go over your insurance contract to review your coverage and applicable limits.

We recommend you take photos of the damage, and keep invoices as well as supporting documents for all expenses incurred.

Photos are essential for reviewing a claim file. They allow us to correctly identify the damage.

Make a claim when it’s safe to do so. Call us at 1 855 747-7711 or fill out our Making a car or recreational vehicle claim form.

Follow these steps if you have glass breakage:

1. Check your insurance policy on the Client Centre to see if it includes B3 coverage.
2. Go straight to one of our approved glass repair shops. They’ll send us the information to open your claim.
3. If you have to pay a deductible, you pay the repair shop directly.

Keep this information handy and provide it to one of our agents when they contact you. Until then, we don’t need it to process your claim.

Our network of approved service providers can help you move the vehicle to your garage or the closest garage of your choice.

Make a claim when it’s safe to do so. You can call us at 1 855 747-7711 or fill out our Making a car or recreational vehicle claim form.

You can get your vehicle repaired at the garage of your choice. However, keep in mind the damage must be calculated by one of our partners or assessment teams.

Rest assured. Most dealerships have partnered up with us.

If you selected one of our approved garages, they will handle the damage appraisal directly on site.

Or a claims adjuster will contact you to schedule an appointment.

Protect your building as best you can to limit financial impacts of the damage.

We recommend that you re-read your insurance contract to view your coverage and applicable limits.

We also recommend that you take photos of the damage to your buildings and contents, plus keep invoices as well as supporting documents for all expenses incurred.

Photos are essential for reviewing a claim file. They allow us to correctly identify the damage.

Take the time to make sure that everybody’s ok. You can call us at 1 855 747-7711 to make a claim or fill out our Making a home or commercial property claim form and we’ll contact you as soon as possible.

Yes, it’s possible. You’re not obligated to hire a construction contractor to do the work.

First, try to find the source of the water infiltration and limit the damage as much as possible.

Many types of material don’t absorb moisture and so can be cleaned and disinfected by specialists.

If you wish, you can clean clothes and fabrics affected by water damage. Keep your invoices if you use professionals.

Photos are essential for reviewing a claim file. They allow us to correctly identify the damage.

After firefighters are done their job, contact us as soon as possible so we can prioritize your claim. Call us at 1 855 747-7711 or fill out our Making a home or commercial property insurance claim form.

First, make sure your heating works and you can lock up. If there's no heat, contact an electrician to install a temporary heating system. Heat will help preserve your building.

After you contact the police, secure the premises. You can hire a company specializing in disaster clean-up and restoration services.

Make a list of stolen goods and, if possible, gather all the documents you have for these items. You’ll need it when you talk to an agent to open a claim file.

The next step is to call us at 1 855 747-7711. You can also fill out our Making a home or commercial property claim form. We’ll contact you as soon as possible.

Try to secure your home as soon as you notice the roof is damaged. Call a roofer, if necessary.

If you have water infiltration, limit the damage by contacting a post-disaster company providing emergency services. We recommend that you re-read your insurance contract to view your coverage and applicable limits. Make a list of damaged goods and take photos.

If you have damaged or broken items on your property, don’t throw them out.

The next step is to call us at 1 855 747-7711 . You can also fill out our Making a home or commercial property claim form. We’ll contact you as soon as possible.

The condo association is responsible for any building-related loss, regardless of whether the damage is in one unit or in a common area, even if no insurance claim is made.

As a tenant, the owner is responsible for drying out the building as well as any repairs. Contact them to learn what happens next. If you haven’t already done so, you can clear the space needed for repairs. You can also move items yourself, simply note the time spent and people who helped you. If you hire professionals, hang on to the invoices.

If your property has been damaged, you can make a claim to your own commercial property insurance. To do so, call us at 1 855 747-7711 or fill out our Making a home or commercial property claim form. We’ll contact you as soon as possible.

Call us at 1 855 747-7711 or fill out our Making a car or recreational vehicle claim form and we’ll contact you as soon as possible. Keep in mind we don’t send a confirmation email notifying you that we received your form.

1. We receive your claim

Once we receive your claim, we open your file.

2. We analyze your claim and assess the damage

At this stage, a claims adjuster assesses the damage. In the current situation, to speed up the processing of reimbursement requests, most files are handled remotely by a claims adjuster who analyzes your file using supporting documents and the damage report you provided at our request.

We assess your contract to verify your coverage and your claim admissibility. If it's eligible, we determine what you're entitled to.

Due to the exceptional situation, this step may take longer than usual.

3. You receive a clear answer

We’ll contact you to notify you about your reimbursement, if any. You’ll receive a cheque by mail or a deposit will be made in your bank account. 

Usually, the reimbursement is sent within 60 days of receiving your supporting documents and the damage report.

Send us all relevant documents by email to [email protected]. Include your claim number in the subject of your email.

Keep in mind we don’t send a confirmation email notifying you that we received your message, but we’ll contact you as soon as possible.

Call us at 1 855 747-7711 or fill out our Making a home or commercial property claim form. We’ll contact you as soon as possible. Keep in mind we don’t send a confirmation email notifying you that we received your form.

1. We receive your claim

Once we receive your claim we open your file.

2. We analyze your claim and assess the damage

At this stage, a claims adjuster assesses the damage. In the current situation, to speed up the processing of reimbursement requests, most files are handled remotely by a claims adjuster who analyzes your file using supporting documents and the damage report form you provided at our request.

We assess your contract to verify your coverage and your claim admissibility. If it's eligible, we determine what you're entitled to.

Due to the exceptional situation, this step may take longer than usual.

3. You receive a clear answer

We’ll contact you to notify you about your reimbursement, if any. You’ll receive a cheque by mail or a deposit will be made in your bank account.

Usually, the reimbursement is sent within 60 days of receiving your supporting documents and the damage report.

Send us all relevant documents by email to [email protected]. Include your claim number in the subject of your email.

Keep in mind we don’t send a confirmation email notifying you that we received your message, but we’ll contact you as soon as possible.

• Submit photos rather than videos.
• Take a reasonable number of photos of the main damage.
• Your photos should show the damage and include wide-angle shots that show the full extent of the damage.
• Take photos of the main damaged items. We need a photo of each damaged item, but you can include more than one item in a single photo.
• Send batches of photos in PDF files of 10 Mb (maximum).

Call us at 1 800 644-0607, or fill out our Write to us form. Keep in mind we don’t send a confirmation email notifying you that we received your message, but we’ll contact you as soon as possible.

If you have legal access insurance, write to us at [email protected]. The email should include: your full name, phone number, policy or contract number, and the subject of your request. We’ll contact you as soon as possible.

If roadside assistance is included in your policy, there are three ways to reach us:

• Make a request online
• Text BENEVA to 1 833 878-0424
• Call 1 877 671-8352