Our online services are at your service

If you have an accident or experience a loss, your new vehicle will be fully covered, even if you haven't received written confirmation from us.

Simply fill out our Adding or replacing a vehicle form to notify us of the change. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

If you have an accident or experience a loss, your new vehicle will be fully covered, even if you don’t receive written confirmation from us.

Simply fill out our Requesting proof of insurance form to notify us of the change. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

Fill out our Cancelling insurance form and we’ll work as quickly as possible to cancel your policy, effective on your renewal date.

If you pay your insurance by pre-authorized debit, make sure to have the required amount in your bank account. As soon as we’ve cancelled your policy, you’ll receive a new invoice indicating your balance.

Fill out our Cancelling insurance form and we’ll work as quickly as possible to remove your vehicle from your policy. It will be removed on the date you want, retroactively if needed.

If you pay your insurance by pre-authorized debit, make sure to have the required amount in your bank account. As soon as we’ve removed the requested vehicle, you’ll receive a new invoice indicating your balance.

You can change your vehicle storage information online at any time.

On beneva.ca:

• Log in to the Client Centre.
• In the Car and leisure vehicle insurance section, select the vehicle you want to take out of storage.
• Select Edit storage details, and follow the steps.

On the mobile app:

• Open the app, then head to the Vehicles and home tab.
• Select Storage, and follow the steps.

You can also fill out our Storing a vehicle form. Keep in mind we won’t send you email confirmation that we received your form.

If you’re looking to take a vehicle out of storage, you can hit the road anytime you want. Your coverage remains in effect, even if you haven't received written confirmation from us.

Your new driver will be insured until we contact you, even if you haven't received written confirmation from us.

Simply fill out our Write to us form to notify us of the addition. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

Head over to the Beneva mobile app (if you already use it) and tap to find your insurance card in the Insurance cards tab.

Not on our app yet? Download it in the App Store (This hyperlink will open in a new tab). or on Google Play (This hyperlink will open in a new tab)..

Or fill out our Requesting proof of insurance form and we’ll send it to you as soon as possible.

Your current coverage remains valid, even if you haven’t received written confirmation from us.

Simply fill out our Write to us form to let us know you moved. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

Since you’re still a tenant, your current coverage remains valid, even if you haven’t received written confirmation from us.

Simply fill out our Write to us form to let us know you moved. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

Simply fill out our Write to us form and we’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

Your new personal property that is usual to a dwelling will be immediately insured, even if you haven’t received written confirmation from us.

Simply fill out our Write to us form to provide us with the details. We’ll contact you as soon as possible to assess your needs, offer you the right coverage and give you a quote.

Simply fill out our Write to us form and we’ll contact you as soon as our systems are back up. We’ll assess your needs, offer you the right coverage and give you a quote.

Protect your vehicle as best you can to limit financial impacts of the damage.

We recommend that you re-read your insurance contract to view your coverage and applicable limits.

We also recommend that you take photos of the damage, plus keep invoices as well as supporting documents for all expenses incurred.

Photos are essential for reviewing a claim file. They allow us to correctly identify the damage.

Make a claim when it’s safe to do so in the Client Centre or by filling out our Making a car or recreational vehicle claim form.

Protect your vehicle as best you can to limit financial impacts of the damage. Keep handy the police report number and contact details of other persons involved.

You should let us know if there are any injuries.

We recommend that you re-read your insurance contract to view your coverage and applicable limits.

We also recommend that you take photos of the damage, plus keep invoices as well as supporting documents for all expenses incurred.

Photos are essential for reviewing a claim file. They allow us to correctly identify the damage.

Make a claim when it’s safe to do so in the Client Centre or by filling out our Making a car or recreational vehicle claim form.

Follow these steps if you have glass breakage:

1. Check your insurance policy in the Client Centre to see if it includes B3 coverage.
2. Go straight to one of our approved glass repair shops. They’ll send us the information to open your claim.
3. If you have to pay a deductible, you pay the repair shop directly.

See our help page to find an approved glass repair shop or to get more information.

Keep this information handy and provide it to one of our agents when they contact you. Until then, we don’t need it to process your claim.

Our network of approved service providers can help you move the vehicle to your garage or the closest garage of your choice.

Make a claim when it’s safe to do so in the Client Centre or by filling out our Making a car or recreational vehicle claim form.

If you selected one of our approved service providers, you’ll have access to a replacement vehicle.

If not, Enterprise is our partner of choice for car rentals. We recommend that you re-read your insurance contract to view your coverage and applicable limits.

You can get your vehicle repaired at the garage of your choice. However, keep in mind the damage must be calculated by one of our partners or assessment teams.

Rest assured. Most dealerships have partnered up with us.

If you selected one of our approved garages, they will handle the damage appraisal directly on site.

Or a claims adjuster will contact you to schedule an appointment.

Protect your building as best you can to limit financial impacts of the damage.

We recommend that you re-read your insurance contract to view your coverage and applicable limits.

We also recommend that you take photos of the damage to your buildings and contents, plus keep invoices as well as supporting documents for all expenses incurred.

Photos are essential for reviewing a claim file. They allow us to correctly identify the damage.

Take the time to make sure that everybody’s ok. You can call us at 1 855 747-7711 to make a claim or fill out our Making a home or commercial property claim form and we’ll contact you as soon as possible.

Not necessarily. To speed up the processing of claims, some files will be processed remotely by a claims adjuster. This can be done by analyzing your file with supporting documents and the damage report form you provided at our request.

Yes, it’s possible. You’re not obligated to hire a construction contractor to do the work.

First, try to find the source of the water infiltration and limit the damage as much as possible. You can contact a post-disaster company providing emergency services.

Depending on the material, many types of property don’t absorb moisture and can be cleaned and disinfected by specialists. You can get rid of property that can’t be cleaned. Simply take a photo of it first.

If you wish, you can clean clothes and fabrics that have been water damaged. Keep your invoices if you use professionals to do this.

Photos are essential for reviewing a claim file. They allow us to correctly identify the damage.

After firefighters are done their job, contact us as soon as possible so we can prioritize your claim. Call us at 1 855 747-7711 or fill out our Making a home or commercial property insurance claim form.

First, make sure your heating works and you can lock up. If there's no heat, contact an electrician to install a temporary heating system. Heat will help preserve your building.

In the case of a major fire, you can stay in a hotel and replace your basic necessities (clothing, toiletries, etc.). Keep all your invoices.

After you contact the police, secure the premises. You can hire a company specializing in disaster clean-up and restoration services.

Make a list of stolen goods and, if possible, gather all the documents you have for these items. You’ll need it when you talk to an agent to open a claim file.

The next step is to call us at 1 855 747-7711. You can also fill out our Making a home or commercial property claim form. We’ll contact you as soon as possible.

Try to secure your home as soon as you notice the roof is damaged. Call a roofer, if necessary.

If you have water infiltration, limit the damage by contacting a post-disaster company providing emergency services. We recommend that you re-read your insurance contract to view your coverage and applicable limits. Make a list of damaged goods and take photos.

If you have damaged or broken items on your property, don’t throw them out.

The next step is to call us at 1 855 747-7711. You can also fill out our Making a home or commercial property claim form. We’ll contact you as soon as possible.

The condominium syndicate should handle any losses related to the building, regardless of whether the damage occurred in your unit or the common areas, even if it does not file a claim with its insurance company.

If your property was damaged, you must file a claim with your own home insurance. The next step is to call us at 1 855 747-7711. You can also fill out our Making a home or commercial property claim form. We’ll contact you as soon as possible.

As a tenant, your landlord is responsible for drying and repairing the building. Contact them to find out what to do next. If you haven’t already done so, you can clear out the space required for the repair work. You can also move your property yourself, noting the time it took and the people who helped you. If you hire professionals, be sure to hold on to the invoices.

Protect your belongings as best you can to limit financial impacts of the damage.

If your property was damaged, you must file a claim with your own home insurance. The next step is to call us at 1 855 747-7711. You can also fill out our Making a home or commercial property claim form. We’ll contact you as soon as possible.

Simply fill out our Making a home or commercial property claim form to notify us about the lawsuit. We’ll contact you as soon as possible. Keep in mind we won’t send you email confirmation that we received your form.

If you’re a member of a professional order, write to us as quickly as possible at [email protected] to notify us about the lawsuit.

It’s fast and easy to make an online claim.

On beneva.ca:

• Log in to the Client Centre
• Access your Car and leisure vehicle insurance product, select Submit a car claim.

On the mobile app:

• Open the app and go to the Vehicles and home tab.
• Select New claim, then Car

You can also fill out our Making a car claim form. We’ll contact you as soon as possible. Keep in mind we won’t send you email confirmation that we received your form.

Once your claim is submitted, you can track it in the Client Centre.

See our help page for more information about a car insurance claim.

Your car insurance claim will be visible in the Client Centre after we open the claim in our systems. If you don’t see it in the meantime, that doesn’t mean we didn’t receive it. It will be processed as quickly as possible.

Send us all relevant documents by email to [email protected]. Include your claim number in the subject of your email.

Keep in mind we don’t send a confirmation email notifying you that we received your message, but we’ll contact you as soon as possible.

Simply fill out our Making a home insurance claim and we contact you as soon as possible. Keep in mind we don’t send a confirmation email notifying you that we received your form.

Once we open your claim in our systems, you can track it in the Client Centre.

See our help page for more information about a home insurance claim.

1. We receive your claim

Once we receive your claim we open your file. When we open the claim in our systems, your home insurance claim will be displayed in the Client Centre.

2. We analyze your claim and assess the damage 

At this stage, a claims adjuster assesses the damage. In the current situation, to speed up the processing of reimbursement requests, most files are handled remotely by a claims adjuster who analyzes your file using supporting documents and the damage report form you provided at our request.

We examine your contract to verify your coverage and whether your claim is valid. If it is, we determine what you're entitled to.

Due to the exceptional situation, this step may take longer than usual.

3. You receive a clear answer

We’ll contact you to notify you about your reimbursement, if any. You’ll receive a cheque by mail or a deposit will be made in your bank account.

Usually, the reimbursement is sent within 60 days of receiving your supporting documents and the damage report.

Your home insurance claim will be visible in the Client Centre after we open the claim in our systems. If you don’t see it in the meantime, that doesn’t mean we didn’t receive it. It will be processed as quickly as possible.

Send us all relevant documents by email to [email protected]. Include your claim number in the subject of your email.

Keep in mind we don’t send a confirmation email notifying you that we received your message, but we’ll contact you as soon as possible.

• Submit photos rather than videos.
• Take a reasonable number of photos of the main damage.
• Your photos should show the damage and include wide-angle shots that show the full extent of the damage.
• Take photos of the main damaged items. We need a photo of each damaged item, but you can include more than one item in a single photo.
• Send batches of photos in PDF files of 10 Mb (maximum).

Easily make changes online, as long as your payments aren’t deducted at source.

On beneva.ca:

• Log in to the Client Centre
• In the menu under your profile name, select Billing and payments.
• In the Pre-authorized payments box, go to Edit.
• Enter your new banking details.

On the mobile app:

• Open the app, head to the Vehicles and home tab.
• Select Billing and payments.
• In the Pre-authorized payments box, go to Edit.
• Enter your new banking details.

You can also fill out our Write to us form and we’ll contact you as soon as possible. Keep in mind we don’t send a confirmation email notifying you that we received your message.

If you have legal access insurance, write to us at [email protected]. The email should include: your full name, phone number, policy or contract number, and the subject of your request. We’ll contact you as soon as possible.

If roadside assistance is included in your policy, there are three ways to reach us:

• Make an request online ((This hyperlink will open in a new tab)..
• Text BENEVA to 1 833 878-0424.
• Call 1 866 833-0333.