Reporting fraud

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Your safety comes first

Stress-free reporting

If you report fraud or a suspicious situation, it is:

Confidential

We protect your identity.1

Anonymous

If you choose to stay under the radar, nobody will learn your name.

Safe

No reprisal will be tolerated when a report is made in good faith.

Principled

No defamatory, hateful or outrageous comments will be tolerated.

Let’s review

To report or not to report

Our tip line is reserved for reporting cases of fraud or ethical concerns. See below for ways to contact us for other reasons. We're always here to help.

Fraud and ethical concerns

It’s fraud!

Here are some scenarios to report if you’re a victim of fraud or have witnessed it:

  • Insurance fraud
  • Identity theft
  • Attempted phishing or extortion by using the Beneva name, logo or brand
  • Money laundering activities
  • Suspected fraud or unethical behaviour by an employee, client or supplier2
Complaint, question or something else

It’s not fraud...

What to do if you’re a victim of fraud or have witnessed it?

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If you need help making your report, you can call us at 1 866 777-3694 or write to [email protected].

Help us fight fraud How can you help?

Each time you report fraud, you help us to prevent and protect others. Here are the steps you can expect when filing a report:

If you’re the victim of fraud or witness fraud or an unethical situation, you should collect as much information as possible.

There are three possible ways to do this:

At this stage, you can choose to remain anonymous or not.

If you prefer to remain anonymous, that can sometimes make it harder to investigate. However, it’s your decision and we’ll do our best to get it done.

You’ll get a username and password so you can follow up on your report at any time.

This will allow you to speak confidentially with us.

We work with an external provider to guarantee your anonymity.

Your report is sent by our external provider to the Beneva Centre for Excellence in Fraud Prevention. We’ll confirm receipt of your information and then start an analysis and investigation, where applicable.

If additional information is required, we’ll contact you on the secure platform.

To ensure the confidentiality of all parties involved and comply with the law, we can’t guarantee any follow-up on the progress of investigations.

1. Within the limits provided by the law.

2. Employee or supplier fraud:

  • Theft or misappropriation of funds or assets
  • Manipulation of financial data
  • Misuse of funds and property belonging to Beneva
  • Damage or sabotage of Beneva property
  • Bribery, inappropriate gifts, corruption
  • Conflicts of interest
  • Double employment
  • Discrimination, harassment or any act that undermines dignity and integrity